FAQs

faq

Q. Are you insured and bonded?
Q. How do you protect my keys?
Q. Must I be home when you clean?
Q. How many people will clean my home?
Q. Will I always have the same team?
Q. Are teams trained and supervised?
Q. How do I pay for your services?
Q. What is the cost to clean my home?
Q. What areas do Brazil cleaning Services service?
Q. Is the personal information I provide you confidential?

Q. Are you insured and bonded?
A. Our insurance is among the best available. We’re not “just” bonded, but have liability, crime and workman’s compensation coverage. Your home, and our team members are included in our coverage. If you’d like, we’ll send you a certificate validating our insurance. If you are comparing services, ask for specifics on their coverage. Most independents and services do not carry workman’s compensation insurance.

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Q. How do you protect my keys?
A. Your key is identified with only a number – no name or address. Your key is secured with Rose the owner of company who also is the team leader. In the unlikely event your key is lost, we will contact you to make appropriate arrangements.

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Q. Must I be home when you clean?
A. It’s your choice. Many of our customers prefer to give us a key . Others leave us a key in a safe place each visit; however, this is not a very secure system and we do not recommend it. Alarm systems can either be left off or you can give us entry / exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

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Q. How many people will clean my home?
A. We work in teams of 2 cleaning professionals, one of whom is a team leader (supervisor). Two-person teams prove to be the most efficient because each one can concentrate on a specific task while in your home. In the infrequent event that someone on the team cannot be present, the other remaining team members ensure that your house will be cleaned on the day we promise to clean it. Our tasks include vacuuming, dusting, kitchen and bathrooms.

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Q. Will I always have the same team?
A. That’s our goal, but circumstances (like sickness, weather, holidays and accidents) beyond our control may occasionally require a one person team substitution, but the other part of the team will be there to make in sure all go right. Each person on the team receives the same training, follows the same cleaning system and has your personal service records so, if a change happens, your high quality service will continue. We stand behind our guarantee.

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Q. Are teams trained and supervised?
A. Team members are trained before they’re permitted to enter your home. Training continues as we learn about new products / methods and to reinforce prior training. Each team includes a team leader to see that cleaning tasks are correctly completed.

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Q. How do I pay for your services?
A. Payment is due at time of service. You may pay by cash, personal check, MasterCard, Visa, Discover, or American Express. If you prefer to pay by credit card, we’ll handle that process from our office.

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Q. What is the cost to clean my home?
A. Fees are based on the condition and size of the home. If you would like a quote, please
click here to email us your information. If you prefer to speak to us, you may call us at (203) 590-1076 to talk to the owner personally (Monday through Friday, 8:00 AM to 5:00 PM).

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Q. What areas do Brazil Cleaning service?
A. At this time, we service all New Haven and Fairfield County. Please call if you have any question on whether we service your area.

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Q. Is the personal information I provide you confidential?
YES! Click here for our information privacy policy.

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